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Quality - 4GML0425

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  • Number of hours

    • Lectures : 12.0
    • Tutorials : 22.5
    • Laboratory works : -
    • Projects : -
    • Internship : -
    • Written tests : 1.5
    ECTS : 3.0

Goals

Understand and apply the process approach in a company within the context of a quality procedure or a QSE (Quality, Safety, Environment) procedure.
Understand and use ISO 9001.
Master problem resolution tools.
Know most of the continuous improvement methods and stratégies : 6 sigma, TQM, 5S, 8D ....
Know how to use DOE (Design Of Experiment) method.

Content

Process Approach and QSE Management System
Process mapping and management principles
Indicators and dashboards
Quality documentation
ISO 9001, ISO 14001 and OHSAS 18001
Solving problems
Quality tools : 5S, TQM, 6 sigma, 8D, Lean Manufacturing

TD part one : on DOE method
TD part two

  • TD1: method of problem solving (4 sessions) (TD noted)
  • TD2: case study (7 sessions) (TD noted)

Prerequisites

None

Tests

Assessment (TD1) and (TD2) = mark subgroup
Assessment session 1 (E1) = final written exam
Assessment session 2 (E2) = written exam

N1 = Final mark from the 1st exam period
N2 = Final mark from the 2nd exam period

N1 = 0.20*TD1+0.40*TD2+0.40*E1
N2 = E2

Calendar

The course exists in the following branches:

  • Curriculum - Engineer student Master SCM - Semester 7
  • Curriculum - M1 Industrial Engineering - Semester 7
see the course schedule for 2019-2020

Additional Information

Course ID : 4GML0425
Course language(s): FR

You can find this course among all other courses.

Bibliography

Recueil des normes ISO 9000, ISO 14000, OHSAS 18001
La Qualité c'est gratuit - la Qualité sans larmes, Ph. CrosbyQFD, Yoji Akao
L'amélioration participative des processus, Didier Noyé
Les 5S, Takashi Osada
Maîtriser les processus de l'entreprise. Guide opérationnel, Michel Cattan, Nathalie Idrissi, Patrick Knockaert
Les plans d'expériences : De l'expérimentation à l'assurance qualité Gilles Sado et Marie-Christine Sado , AFNOR, 2000
La gestion de la qualité : outils et applications pratiques, Kaoru Ishikawa, Dunod, 1990
Qualité Sécurité Environnement, construire une système de management intégré AFNOR

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Date of update June 5, 2015

Grenoble INP Institut d'ingénierie Univ. Grenoble Alpes